TERMS & CONDITIONS

By accessing, browsing and/or using the steuartstea.com.au website You agree to the following terms and conditions:

Steuarts Tea Australia attempts to ensure that the contents of the steuartstea.com.au website are accurate and current at the time they are published. Prices of goods displayed on the steuartstea.com.au website are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, We are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

It is a condition of the person's accessing, browsing and/or using the steuartstea.com.au website, You accept that We will not be liable under any circumstances for any action You take relying on the information on this website or using any service which is accessible using this website. You expressly agree that Your use of the steuartstea.com.au website is at Your own risk.

We assume no liability for the contents of any other websites that You may access from the steuartstea.com.au website.

We exclude all liability whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of any content or goods and services, available on or through using the steuartstea.com.au website. To the extent that We are prohibited at law from excluding our liability, We limit our liability to the extent permitted by law to resupplying the material, goods or the relevant service as the case may be.

Any information provided on steuartstea.com.au is for the purpose of general knowledge only.

These Terms & Conditions and Your use of the steuartstea.com.au website are governed by the laws of Victoria.

We reserve the right to vary these terms and conditions from time to time. Such variations will become effective immediately upon publishing the new terms and conditions on the steuartstea.com.au website. By continuing to access or use the steuartstea.com.au website You will be deemed to accept all such variations.

steuartstea.com.au website is copyright ©2015 All rights reserved.

ORDERING ONLINE & SHIPPING FEES

Once you have placed your order you will receive an email to confirm that your order has been received and payment has been processed. If you do not receive a confirmation email within 24 hours of placing your order please contact info@steuartstea.com.au. 
When your order has been dispatched you will receive another email with the estimated time of delivery.


AUSTRALIAN & NEW ZEALAND ORDERS

A Shipping fee of $7.99 applies to Australian orders and $10.00 to New Zealand orders;

All orders are sent via courier;

It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel may be re-directed to the nearest post office / depot for collection;

All orders are dispatched by the next business day and delivered within 2-5 business days.

INTERNATIONAL ORDERS (REST OF THE WORLD)

A Shipping fee of $14.50 (AUD) applies to orders sent to North America and $18.50 (AUD) to orders sent to Europe;

All orders are sent via courier;

It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel may be re-directed to the nearest post office / depot for collection;

All orders are dispatched by the next business day and delivered within 3-9 business days.

RETURNS POLICY

Steuarts Tea sells its products indirectly (through distributors) to retailers we are unable to process returns for purchases made from any of our stockists. Should you wish to return an Steuarts Tea product, please contact your place of purchase for a refund or exchange, according to the retailer's return policy. We advise that you always keep your receipt and check retailer's conditions for return. If you do not wish to keep a product ordered on Steuarts Tea website, you may return new and unused items within 14 days of the date of receipt. Steuarts Tea will refund the purchase cost of the product(s) minus shipping and handling charges. Items must be returned in their original condition; no refund can be made for products if the seal is broken. Please note that only products purchased from www.steuartstea.com.au will be accepted for return.

If you have any queries regarding your delivery, refund or return please contact us by emailing info@steuartstea.com.au

WARRANTY CLAIM

Steuarts Tea products should be free from defects. If your Steuarts Tea product is defective, we will be happy to replace it free of charge. Refunds will not be considered.

DELIVERY

All orders received will be dispatched the next working day for standard delivery. (Depending on stock availability and/or order confirmation). Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays). All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order hidden at the address.

For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.